:root{--azul: #2563eb;--azul-claro: #eff5ff;--azul-escuro: #1d4ed8;--navy: #0f172a;--verde: #16a34a;--verde-claro: #ecfdf5;--vermelho: #dc2626;--vermelho-claro: #fef2f2;--laranja: #ea580c;--laranja-claro: #fff7ed;--amarelo: #d97706;--roxo: #7c3aed;--fundo: #f4f6fb;--superficie: #ffffff;--borda: #e6ebf2;--borda-forte: #d5dde8;--texto: #0f172a;--texto-medio: #475569;--texto-suave: #64748b;--raio: 14px;--raio-p: 10px;--sombra-1: 0 1px 2px rgba(15, 23, 42, .04), 0 1px 3px rgba(15, 23, 42, .06);--sombra-2: 0 4px 12px rgba(15, 23, 42, .06), 0 12px 28px -16px rgba(15, 23, 42, .18);--sombra-3: 0 10px 30px -12px rgba(15, 23, 42, .28);--transicao: .16s cubic-bezier(.4, 0, .2, 1)}*{box-sizing:border-box}body{margin:0;font-family:Inter,system-ui,-apple-system,Segoe UI,Roboto,sans-serif;background:var(--fundo);color:var(--texto);font-size:14.5px;line-height:1.5;-webkit-font-smoothing:antialiased}h1,h2,h3,h4{letter-spacing:-.011em}h2{margin:0 0 2px;font-size:23px;font-weight:680}h3{margin:0 0 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40px;overflow-y:auto;max-height:100vh;min-width:0}.cabecalho-pagina{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:18px;gap:14px;flex-wrap:wrap}.acoes-topo{display:flex;gap:8px}.subtitulo{color:var(--texto-suave);margin:0;font-size:13px}.dica{color:var(--texto-suave);font-size:12.5px;margin:4px 0 10px;line-height:1.55}.dica code{background:#eef2f7;padding:1px 6px;border-radius:5px;font-size:12px}.dica.aviso{color:#92400e;background:var(--laranja-claro);border:1px solid #fed7aa;padding:9px 12px;border-radius:var(--raio-p)}.card{background:var(--superficie);border:1px solid var(--borda);border-radius:var(--raio);padding:20px;margin-bottom:18px;box-shadow:var(--sombra-1)}.grid-2{display:grid;grid-template-columns:1fr 1fr;gap:18px}.grid-detalhe{display:grid;grid-template-columns:minmax(0,1fr) 350px;gap:18px;align-items:start}@media(max-width:1150px){.grid-2,.grid-detalhe{grid-template-columns:1fr}}label{display:flex;flex-direction:column;gap:5px;font-size:12px;color:var(--texto-medio);font-weight:600}input,select,textarea{padding:10px 12px;border:1px solid var(--borda-forte);border-radius:var(--raio-p);font-size:14px;color:var(--texto);background:#fff;font-family:inherit;transition:border-color var(--transicao),box-shadow var(--transicao)}textarea{resize:vertical}input[type=color]{padding:3px;height:40px;cursor:pointer}input:hover,select:hover,textarea:hover{border-color:#c3cedd}input:focus,select:focus,textarea:focus{outline:none;border-color:var(--azul);box-shadow:0 0 0 3px #2563eb24}input:disabled,select:disabled{background:#f4f6f9;color:#94a3b8;cursor:not-allowed}::placeholder{color:#a6b2c4}.form-vertical{display:flex;flex-direction:column;gap:14px}.linha-campos{display:flex;gap:14px;flex-wrap:wrap}.linha-campos>label{flex:1;min-width:150px}.linha-campos.alinhado{align-items:flex-end}.form-inline{display:flex;gap:10px;align-items:flex-end;flex-wrap:wrap}.acoes-form{display:flex;gap:10px;padding-top:2px}.checkbox{flex-direction:row;align-items:center;gap:8px;font-weight:500;color:var(--texto);font-size:13.5px;cursor:pointer}.checkbox input{accent-color:var(--azul);width:16px;height:16px;cursor:pointer}.grupo-permissoes{display:flex;flex-wrap:wrap;gap:16px;padding:6px 0}.barra-filtros{display:flex;gap:14px;flex-wrap:wrap;align-items:flex-end;background:var(--superficie);border:1px solid var(--borda);border-radius:var(--raio);padding:16px;margin-bottom:18px;box-shadow:var(--sombra-1)}.barra-filtros>label{min-width:140px}.input-busca{min-width:260px;flex:1}.barra-lista{display:flex;justify-content:space-between;align-items:center;gap:14px;margin-bottom:14px;flex-wrap:wrap}.barra-lista h3{margin:0}.largura-total{width:100%;margin-top:12px}.filtros-acoes{display:flex;align-items:center;gap:12px;margin-left:auto}button{font-family:inherit}.btn-primario{background:var(--azul);color:#fff;border:0;padding:10px 18px;border-radius:var(--raio-p);cursor:pointer;font-size:14px;font-weight:620;box-shadow:0 1px 2px #2563eb59;transition:background var(--transicao),transform var(--transicao),box-shadow var(--transicao)}.btn-primario:hover{background:var(--azul-escuro);text-decoration:none;transform:translateY(-1px);box-shadow:0 6px 16px -6px #2563ebb3}.btn-primario:active{transform:translateY(0)}.btn-primario:disabled{opacity:.55;cursor:default;transform:none;box-shadow:none}a.btn-primario,a.btn-secundario{display:inline-block;text-decoration:none}.btn-secundario{background:#fff;color:var(--texto-medio);border:1px solid var(--borda-forte);padding:10px 16px;border-radius:var(--raio-p);cursor:pointer;font-size:14px;font-weight:550;transition:background var(--transicao),border-color var(--transicao),color var(--transicao)}.btn-secundario:hover{background:#f7f9fc;border-color:#c3cedd;color:var(--texto)}.btn-secundario:disabled{opacity:.55;cursor:default}.btn-link{background:none;border:0;color:var(--azul);cursor:pointer;font-size:13.5px;padding:0;text-align:left;font-weight:550}.btn-link:hover{text-decoration:underline}.btn-mini{background:var(--azul-claro);color:var(--azul-escuro);border:0;padding:5px 11px;border-radius:7px;cursor:pointer;font-size:12px;font-weight:600;margin-right:6px}.btn-mini:hover{background:#dbe8fe}.btn-mini-del{background:var(--vermelho-claro);color:#b91c1c;border:0;padding:5px 11px;border-radius:7px;cursor:pointer;font-size:12px;font-weight:600}.btn-mini-del:hover{background:#fee2e2}.btn-perigo{background:var(--vermelho);color:#fff;border:0;padding:10px 18px;border-radius:var(--raio-p);cursor:pointer;font-size:14px;font-weight:620}.btn-perigo:hover{background:#b91c1c}.btn-perigo:disabled{opacity:.55;cursor:default}.alerta-erro{background:var(--vermelho-claro);color:#b91c1c;padding:11px 14px;border-radius:var(--raio-p);font-size:13.5px;border:1px solid #fecaca;margin-bottom:4px}.alerta-ok{background:var(--verde-claro);color:#047857;padding:11px 14px;border-radius:var(--raio-p);font-size:13.5px;border:1px solid #a7f3d0;margin-bottom:4px}.alerta-atencao{background:#fff7ed;color:#9a3412;padding:11px 14px;border-radius:var(--raio-p);font-size:13.5px;border:1px solid #fed7aa;margin-bottom:4px}.tabela{width:100%;border-collapse:collapse;font-size:14px}.tabela th{text-align:left;color:var(--texto-suave);font-weight:650;padding:10px 12px;border-bottom:1px solid var(--borda);font-size:11px;text-transform:uppercase;letter-spacing:.06em;white-space:nowrap}.tabela td{padding:12px;border-bottom:1px solid #f1f4f8;vertical-align:middle}.tabela tbody tr{transition:background var(--transicao)}.tabela tbody tr:hover{background:#f8fafc}.tabela tbody tr:last-child td{border-bottom:0}.tabela.compacta td{padding:7px 8px;font-size:13px}.acoes-celula{text-align:right;white-space:nowrap}.vazio{color:var(--texto-suave);text-align:center;padding:26px;font-size:13.5px}.sem{color:var(--texto-suave);font-size:12.5px}.linha-atrasada{background:var(--laranja-claro)}.linha-atrasada:hover{background:#ffedd5!important}.atraso{color:#b91c1c;font-weight:650}.contador{background:var(--azul-claro);color:var(--azul-escuro);border-radius:20px;padding:1px 8px;font-size:11px;margin-left:6px;font-weight:650}.tag{color:#fff;padding:4px 10px;border-radius:20px;font-size:11.5px;display:inline-block;font-weight:600;letter-spacing:.01em}.badge-ok{background:var(--verde-claro);color:#15803d;padding:4px 10px;border-radius:20px;font-size:11.5px;font-weight:650}.badge-off{background:#f1f5f9;color:#64748b;padding:4px 10px;border-radius:20px;font-size:11.5px;font-weight:650}.prio{text-transform:capitalize;font-size:11.5px;font-weight:650;padding:4px 10px;border-radius:20px}.prio-baixa{background:#f1f5f9;color:#475569}.prio-media{background:#e0f2fe;color:#075985}.prio-alta{background:var(--laranja-claro);color:#9a3412}.prio-urgente{background:var(--vermelho-claro);color:#b91c1c}.chips{display:flex;gap:6px;flex-wrap:wrap}.chip{background:#f1f5f9;color:var(--texto-medio);border-radius:20px;padding:4px 11px;font-size:12px;display:inline-flex;align-items:center;gap:6px;border:0;font-weight:550}.chip-x{background:none;border:0;color:#94a3b8;cursor:pointer;font-size:14px;line-height:1}.chip-x:hover{color:var(--vermelho)}.chip-ok{background:var(--verde-claro);color:#15803d}.chip-alerta{background:#fef3c7;color:#92400e}.cards-resumo{display:grid;grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:14px;margin-bottom:18px}.mini-card{background:var(--superficie);border:1px solid var(--borda);border-radius:var(--raio);padding:16px 18px;display:flex;flex-direction:column;gap:2px;box-shadow:var(--sombra-1)}.mini-card span{font-size:12px;color:var(--texto-suave)}.mini-card strong{font-size:26px;font-weight:680}.mini-card small{font-size:12px;color:var(--texto-suave)}.mini-card.verde{border-left:4px solid var(--verde)}.mini-card.vermelho{border-left:4px solid var(--vermelho)}.mini-card.azul{border-left:4px solid var(--azul)}.mini-card.laranja{border-left:4px solid var(--laranja)}.mini-card.cinza{border-left:4px solid #94a3b8}.mini-card.roxo{border-left:4px solid var(--roxo)}.cards-atalho{display:grid;grid-template-columns:repeat(auto-fit,minmax(158px,1fr));gap:12px;margin-bottom:18px}.card-atalho{--cor: var(--azul);background:var(--superficie);border:1px solid var(--borda);border-radius:var(--raio);padding:14px 16px;cursor:pointer;text-align:left;display:flex;flex-direction:column;gap:3px;box-shadow:var(--sombra-1);position:relative;overflow:hidden;transition:transform var(--transicao),box-shadow var(--transicao),border-color var(--transicao)}.card-atalho:before{content:"";position:absolute;left:0;top:0;bottom:0;width:4px;background:var(--cor)}.card-atalho strong{font-size:25px;line-height:1.15;color:var(--texto);font-weight:680}.card-atalho span{font-size:12px;color:var(--texto-suave);font-weight:550}.card-atalho:hover{transform:translateY(-2px);box-shadow:var(--sombra-2);border-color:var(--borda-forte)}.card-atalho.azul{--cor: var(--azul)}.card-atalho.laranja{--cor: var(--laranja)}.card-atalho.verde{--cor: var(--verde)}.card-atalho.vermelho{--cor: var(--vermelho)}.card-atalho.roxo{--cor: var(--roxo)}.card-atalho.cinza{--cor: #94a3b8}.card-atalho.ativo{background:linear-gradient(135deg,color-mix(in srgb,var(--cor) 92%,#000 8%),var(--cor));border-color:transparent;box-shadow:0 10px 24px -12px var(--cor)}.card-atalho.ativo:before{background:#ffffff8c}.card-atalho.ativo strong{color:#fff}.card-atalho.ativo span{color:#ffffffe0}.pilulas-etapa{display:flex;gap:8px;flex-wrap:wrap;align-items:center;margin-bottom:16px}.rotulo-pilulas{font-size:11px;color:var(--texto-suave);text-transform:uppercase;letter-spacing:.07em;font-weight:650}.pilula{background:var(--superficie);border:1px solid var(--borda);border-radius:22px;padding:7px 13px;cursor:pointer;font-size:13px;display:inline-flex;align-items:center;gap:8px;color:var(--texto-medio);box-shadow:var(--sombra-1);transition:all var(--transicao)}.pilula:hover{border-color:var(--cor-etapa, var(--azul));color:var(--texto)}.pilula.ativa{background:var(--cor-etapa, var(--azul));color:#fff;border-color:transparent;font-weight:600}.pilula.ativa .bolinha{background:#fff!important}.pilula b{font-weight:700}.filtros-ativos{display:flex;gap:8px;align-items:center;flex-wrap:wrap;margin:-6px 0 16px;font-size:13px}.filtros-ativos>span:first-child{color:var(--texto-suave);font-size:11.5px;text-transform:uppercase;letter-spacing:.05em;font-weight:650}.filtros-ativos .chip{cursor:pointer;border:1px solid var(--borda);background:#fff}.filtros-ativos .chip:hover{border-color:var(--borda-forte)}.lista-etapas{list-style:none;margin:8px 0 0;padding:0;display:flex;flex-direction:column;gap:2px}.lista-etapas li{border-bottom:1px solid #f1f4f8}.lista-etapas li:last-child{border-bottom:0}.linha-clicavel{display:flex;align-items:center;gap:12px;width:100%;background:none;border:0;cursor:pointer;padding:11px 6px;font-size:14px;color:var(--texto);text-align:left;border-radius:8px;transition:background var(--transicao)}.linha-clicavel:hover{background:#f8fafc;color:var(--azul)}.linha-clicavel span:nth-child(2){flex:1}.bolinha{width:11px;height:11px;border-radius:50%;display:inline-block;flex:0 0 auto}.tooltip-viz{background:#fff;border:1px solid var(--borda);border-radius:var(--raio-p);padding:10px 12px;font-size:13px;box-shadow:var(--sombra-3)}.tooltip-viz strong{display:block;margin-bottom:5px}.tooltip-viz .ponto{width:9px;height:9px;border-radius:50%;display:inline-block;margin-right:7px}.tooltip-dica{display:block;margin-top:6px;color:var(--texto-suave);font-size:11px}.recharts-cartesian-axis-line,.recharts-cartesian-axis-tick-line{stroke:var(--borda)}.texto-preservado{white-space:pre-wrap;word-break:break-word;margin:0;line-height:1.55}.ficha{display:flex;flex-direction:column;gap:12px;font-size:14px}.ficha>div{display:flex;justify-content:space-between;align-items:center;gap:12px}.ficha>div>span:first-child{color:var(--texto-suave);font-size:11px;text-transform:uppercase;letter-spacing:.05em;font-weight:650}.ficha select{max-width:190px}.conversa-card{padding:0;overflow:hidden;display:flex;flex-direction:column}.conversa-cabecalho{display:flex;align-items:center;gap:12px;padding:14px 18px;border-bottom:1px solid var(--borda);background:linear-gradient(180deg,#fbfcfe,#f6f8fb)}.conversa-cabecalho strong{display:block;font-size:14.5px;font-weight:650}.conversa-cabecalho small{color:var(--texto-suave);font-size:12px}.avatar{width:38px;height:38px;border-radius:50%;color:#fff;font-size:13px;font-weight:700;display:grid;place-items:center;flex:0 0 auto;letter-spacing:.02em;box-shadow:0 2px 6px -2px #0f172a66}.avatar.pequeno{width:30px;height:30px;font-size:11px;align-self:flex-end;margin-bottom:4px}.conversa{padding:18px;display:flex;flex-direction:column;gap:8px;max-height:62vh;overflow-y:auto;background-color:#eef1f6;background-image:radial-gradient(rgba(15,23,42,.045) 1px,transparent 1px);background-size:18px 18px}.divisor-dia{display:flex;justify-content:center;margin:10px 0 6px}.divisor-dia span{background:#fff;color:var(--texto-suave);font-size:10.5px;font-weight:650;padding:5px 14px;border-radius:20px;box-shadow:var(--sombra-1);text-transform:uppercase;letter-spacing:.07em}.evento-chat{display:flex;justify-content:center;margin:3px 0}.evento-chat span{background:#fffc;color:var(--texto-medio);font-size:12px;padding:6px 14px;border-radius:20px;text-align:center;max-width:85%;border:1px solid rgba(15,23,42,.05)}.linha-balao{display:flex;gap:8px;align-items:flex-end}.linha-balao.direita{justify-content:flex-end}.linha-balao.esquerda{justify-content:flex-start}.balao{position:relative;max-width:min(78%,660px);background:#fff;border-radius:14px;padding:10px 14px 22px;box-shadow:0 1px 2px #0f172a1a;font-size:14px;line-height:1.55}.balao.meu{background:#e7f7ea;border-top-right-radius:4px}.balao.outro{border-top-left-radius:4px}.balao.nota-interna{background:#fffaeb;border:1px solid #fde68a}.balao.abertura{border-left:3px solid var(--azul)}.balao .texto-preservado{margin:0}.balao-autor{display:flex;align-items:center;gap:7px;flex-wrap:wrap;font-size:12px;font-weight:700;color:var(--azul-escuro);margin-bottom:4px}.balao.meu .balao-autor{color:#15803d}.balao-hora{position:absolute;right:12px;bottom:6px;font-size:10px;color:var(--texto-suave)}.etiqueta-papel{font-size:9.5px;font-weight:700;padding:2px 8px;border-radius:20px;text-transform:uppercase;letter-spacing:.04em}.etiqueta-papel.cliente{background:#e0f2fe;color:#075985}.etiqueta-papel.equipe{background:#e0e7ff;color:#3730a3}.etiqueta-papel.abertura{background:#f1f5f9;color:#475569}.etiqueta-interna{background:#fef3c7;color:#92400e;border-radius:20px;padding:2px 9px;font-size:10px;font-weight:700;text-transform:uppercase}.solucao-chat{align-self:center;background:var(--verde-claro);border:1px solid #a7f3d0;color:#065f46;border-radius:var(--raio);padding:12px 16px;font-size:13px;max-width:90%;margin-top:8px}.solucao-chat strong{display:block;margin-bottom:4px}.balao-anexos{display:flex;flex-wrap:wrap;gap:8px;margin:10px 0 4px}.miniatura{display:block;border-radius:var(--raio-p);overflow:hidden;border:1px solid rgba(15,23,42,.1);background:#fff;line-height:0;transition:outline var(--transicao)}.miniatura img{max-width:260px;max-height:220px;display:block;object-fit:cover}.miniatura:hover{outline:2px solid 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